.png)
Who are we.
We are a social enterprise which means that any money we make goes back into supporting our community... which is you!
The One Support Pass was built on years of research and information gathering from individuals who need support for themselves or to help someone they care for.
In particular we learned:
-
People often need help suddenly when something changes.
-
People don't know what they are allowed to ask for.
-
People are afraid to ask for what they need.
-
People find managing the support needs of those they care for really time consuming.
We built every aspect of this app on your feedback... and we promise to keep doing exactly that.
You can learn more about our founders and board members below.
Who is the
One Support Pass for?
The One Support Pass is for anyone who’s ever had to explain themselves just to be included.
-
It’s for the autistic employee who works best with clear instructions, not last-minute changes.
-
It’s for the person whose faith means they need prayer breaks or space to observe religious practices.
-
It’s for the vegetarian who’s sick of discovering meat hidden in “safe” meals.
-
It’s for the person who broke their leg and suddenly has to navigate a world that isn’t built for crutches.
-
It’s for the carer to a dad with dementia who worries nurses won’t understand his needs when they’re not there to explain.
-
It’s for the wheelchair user who’s tired of having to justify why they can sometimes stand or walk.
And it’s for the people on the other side – employers, teachers, receptionists, security staff – who want to get it right the first time, every time, without awkwardness or guesswork.
If you have needs, if you meet needs, or if you believe dignity shouldn’t be negotiable – the One Support Pass is for you.
How we roll.
.png)
We turn up the volume on joy, creativity, and weirdness in a world that wants us quiet and uniform.
.png)
We fight injustice with empathy, challenge systems with care, and lead change with love.
.png)
We honour the individual, but move as a collective amplifying voices, protecting data. Demanding better.
.png)
Belonging isn’t earned or conditional. Every person deserves to feel seen, safe, and celebrated.
.png)
We never share your data without your permission.
You own your story. We give you the tools to share it on your terms, or not at all.
App Features
.png)
Your One Support Pass
Your needs, understood — without the awkward conversations.
A simple, shareable profile that tells people exactly what you need to feel safe, included, and supported.
Whether that’s at work, school, events, or appointments.
No repeating yourself, no being misunderstood, no awkward back-and-forth.
Just clarity, confidence, and dignity in every interaction.
.png)
Manage passes for people you care for
There needs communicated - clearly and consistently.
You can create and manage profiles that tell others exactly what your loved one needs.
From medical information and communication preferences to daily adjustments that make life safer and easier.
Whether it’s your child, a parent, a partner, or someone you support professionally, you can make sure their needs are understood wherever they go, without having to explain over and over again.
.png)
Explore adjustments
Ever wondered what you can actually ask for?!
Asking for support can feel awkward, anxious, even stigmatised, but it shouldn’t.
With One Support Pass, you don’t have to figure it out alone. We show you what other people like you are asking for, so you can see what’s possible and feel confident to ask for it too.
From small adjustments that make your day easier to essential needs that keep you safe, you can share them once and be understood everywhere, without the endless explaining.
.png)
So many ways to share
You told us how you want to share — and we delivered.
Whether you want to show your pass in person, send it by email, drop it into a form, or save it as a PDF One Support Pass gives you the flexibility to share your needs your way.
Including a lockable in person mode where you can choose what you want to share and activate a lock-screen mode before sharing.
.png)
More to explore and do
There’s plenty more to do and explore inside One Support Pass.
Dive into the Discover page to watch real stories and experiences from people living differently, or explore topics you’re curious about.
Then, head to My Diversity to take quick, interactive quizzes that help you understand yourself better, from sensory processing and communication styles to neurodivergence and mental health.
Every click helps you learn, grow, and share your needs with confidence.
'Everyone needs this App. It's not just for people with disabilities. I've learned so much already and it feels good to be part of something so powerful and human'
Sophie Mason
Co-founder
We connect to
.png)
ThinkEDI works with employers, educators, and service providers to remove barriers and create truly inclusive environments.
We provide tools, training, and data-driven insights that help organisations understand and meet people’s needs, not just in theory, but in everyday practice.
One Support Pass is how we bring that vision directly to individuals. It gives people a simple, private way to share their needs and adjustments, while also feeding anonymised, collective data back to ThinkEDI. This helps organisations spot trends, make better decisions, and take action that benefits everyone.
Together, ThinkEDI and One Support Pass close the gap between what people need and how organisations respond, making inclusion real for both sides.
Get Involved
Coming soon!
Coming Soon
Share our website on socials.
Frequently asked questions
ThinkEDI stands for "Think Equity, Diversity, and Inclusion." Pronounced "think-uh-dee," it represents a fusion of "Think" and "EDI," emphasising the constant integration of these principles into decision-making processes. The light bulb in the logo symbolises moments of insight or those "light-bulb moments," while the two lines at the bottom represent a commitment to equality. ThinkEDI is dedicated to helping organisations and services prioritise equity, diversity, and inclusion
Yes, diversity and inclusion are positive, benefiting society by fostering innovation, better problem-solving, and stronger communities. Exposure to diverse perspectives promotes understanding, reduces bias, and encourages personal growth. Inclusive environments help individuals feel valued and respected, leading to greater collaboration and social harmony. It’s important to create spaces where differences are embraced, communication is open, and everyone has equal opportunities to contribute and thrive.
The Inclusion Revolution is a global movement advocating for equal opportunities, accessibility, and respect for all individuals, regardless of background, ability, or identity. It promotes systemic change in workplaces, education, and society to ensure everyone feels valued and included.
Equity and equality both aim for fairness but take different approaches. Equality means treating everyone the same, assuming a level playing field, while equity recognises that people have different circumstances and provides resources based on need to ensure equal outcomes. Equity adjusts for imbalances, while equality applies uniform treatment regardless of individual needs.
Inclusion matters because it makes people feel valued and respected, fostering a sense of belonging. This allows individuals to contribute their full potential, leading to stronger communities, improved engagement, and increased innovation in teams and organisations.
Diversity matters because it brings together a variety of perspectives, enhancing creativity, innovation, and decision-making. A diverse group can solve problems more effectively by considering multiple viewpoints, leading to better outcomes. It also promotes personal growth and learning by fostering empathy and understanding of different cultures. Additionally, diversity supports economic growth, social cohesion, and social justice, as it reflects and meets the needs of diverse populations, ensuring equality of opportunity for all.
ThinkEDI was founded by Sophie Mason in 2023, driven by their personal experiences as an autistic woman with complex disabilities. Sophie aimed to create tangible inclusion by breaking down barriers and improving accessibility. Later, Merryn Roberts-Ward, a Global HR Executive, joined as co-founder in 2024. Together, they focus on promoting equity, diversity, and inclusion to help organisations make inclusion measurable and effective.
Reach out to us via email info@ThinkEDI.co.uk for general enquires or message via Instagram or LinkedIn.
© 2025 One Support Pass